How This FAQ Works for You
We built this page around the questions that actually come through our support channels — account verification, deposit flow via DANA, OVO, or GoPay, withdrawal timing, and session access on mobile. Each answer describes the actual step or process rather than pointing you elsewhere. If you want to top up your balance, open your DANA, OVO, or GoPay app, send to the
account number shown in the cashier, confirm with your PIN, and the balance updates on your account page. Withdrawals follow the same wallet rails — request in the cashier, pass the account verification step, and the transfer routes back to your registered wallet. This FAQ covers each step in detail so you can move through your account without guessing. Where local law
and eligible regions apply, access and availability depend on those conditions.
- DANA — Deposit directly from your DANA wallet — send to the account number shown in the cashier, confirm with your PIN, and your balance reflects immediately on your account page.
- OVO — OVO deposits follow the same cashier flow. Open the app, enter the amount, send to the displayed number, and check your account balance once the transfer confirms.
- GoPay — GoPay works through the same wallet-to-account process. Use the cashier screen for the correct receiving details before sending from your GoPay balance.