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How 80bola Handles Your Personal Data

When you open an account with us or deposit via DANA, OVO, or GoPay, we collect certain personal data to keep your account running and your transactions secure.

Account data protectedDANA, OVO, GoPay payment contextCookie controls availableData deletion on requestIndonesia-region applicable
80bola How 80bola Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data — whether that is a request to access what we hold, a correction request, or a deletion request — reach out through any of the channels below. Our team handles data-related queries separately from general account support, so include the words 'data request' in your message to make sure it reaches the right person.

Team online

Live Chat

Open the chat widget inside your account dashboard. For data requests, type 'data request' at the start of your message so it routes correctly.

Email Support

Send your data access or deletion request to our support email. Include the account email and phone number linked to your wallet for faster verification.

In-App Help

Go to Account Settings, tap Help, and select Privacy Request. The form routes directly to the data team and confirms receipt automatically.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We take account security seriously. Every connection between your device and our platform is encrypted. Payment data from DANA, OVO, and GoPay is handled through secure processor channels and is never stored on our own servers in raw form. Access to your personal records inside our systems is restricted to staff with a direct operational need. We carry out periodic reviews to make sure stored data stays current and relevant.

SSL Encryption

All data in transit — including your login credentials and e-wallet transaction references — is protected by SSL encryption on every page of the platform.

Cookie Controls

We use cookies for session management and basic analytics. You can adjust cookie preferences in your browser settings at any time without losing your account access.

Retention Policy

Account data is held while your account is active. Transaction records are retained for the period required by applicable regulations, then deleted or anonymised.

Data Correction Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion. We aim to process these requests within a reasonable timeframe after verifying your identity.

Common Questions About Your Privacy at 80bola

These are the questions we hear most often from account holders about how their data is used, stored, and protected. If your question is not covered here, contact us directly through the support channels above.

We collect your name, email, phone number, and the e-wallet identifier — DANA, OVO, or GoPay — you link to your account. Device and session data is also logged automatically.

Payment data passes through the processor — DANA, OVO, or GoPay — and only a transaction reference is stored on our side. We do not store your full wallet credentials or PIN.

Yes. Send a data access request via Live Chat or our support email. Include your registered account email and we will verify your identity before sending the data summary.

Use the In-App Privacy Request form or email us with 'data deletion request' in the subject. We will confirm receipt and complete the process after identity verification.

We do not sell your data. We share only what payment processors like DANA or OVO require to complete your transaction. No other third-party data sharing takes place without your consent.

Account records are held while your account remains active. Transaction logs are kept for the period required under applicable regulations, then deleted or anonymised as appropriate.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.